Shipping policy

Last updated: September 15, 2026

Order processing

Most in-stock orders are processed within 2-3 business days, excluding weekends and  public holidays. Custom, personalised, made-to-order, or pre-order products may require additional time; any different timeframe will be stated on the relevant product page or communicated to you.

Processing time is separate from carrier transit time. During launches, promotions, or holiday periods, processing may take longer.

Shipping destinations and charges

Available shipping destinations, services, and charges are shown at checkout based on the delivery address and order contents. If checkout does not offer a service to your destination, please contact service@melonail.com before ordering.

Delivery estimates

Any delivery window shown at checkout or in an order confirmation is an estimate, not a guarantee. Actual transit time depends on the destination, carrier, customs processing, local delivery conditions, and events outside our reasonable control.

Tracking

When tracking is available, we will send the tracking details to the email address used for the order after the parcel is dispatched. Tracking updates can take time to appear after collection.

Addresses and delivery

Please provide a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee an address change after fulfilment has begun. Additional shipping costs caused by an incorrect or incomplete address, refusal, or failure to collect may be charged before a parcel is resent.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout expressly states that these charges are included, they are the recipient's responsibility. Customs procedures may delay delivery.

Delayed, missing, or damaged parcels

If tracking has not updated for an unusual period, a parcel appears to be missing, or the shipping package arrives damaged, email service@melonail.com promptly with your order number and any relevant photographs. We will work with the carrier and assess the available remedy. A carrier investigation may be required before a replacement or refund can be issued.

Split shipments

We may ship items from the same order separately. If we do, you may receive more than one dispatch notice or tracking number, with no additional shipping charge unless agreed with you.

Contact

For shipping questions, email service@melonail.com and include your order number.