Privacy policy

Last updated: September 15, 2026

OMNI COMMERCE GLOBAL LIMITED, trading as MeloNail ("MeloNail", "we", "us", or "our"), operates this online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit melonail.com, place an order, contact us, or otherwise use our services.

Information we collect

Depending on how you interact with us, we may collect:

  • Contact and identity details, such as your name, email address, telephone number, billing address, and delivery address
  • Order and transaction details, including products viewed or purchased, returns, communications, and payment status
  • Account information, preferences, reviews, and customer-service messages
  • Device and usage information, such as IP address, browser type, device identifiers, cookie data, and activity on our store
  • Information supplied by payment providers, delivery carriers, Shopify, marketing partners, fraud-prevention providers, and other service providers

Payments are processed by Shopify and other payment providers. We do not directly store complete payment-card numbers.

How we use personal information

We use personal information to:

  • Process payments, fulfil and deliver orders, and manage returns or refunds
  • Provide customer service and communicate about orders, accounts, and policy changes
  • Operate, personalise, measure, secure, and improve our store and services
  • Detect fraud, misuse, security incidents, and other unlawful activity
  • Send marketing communications where permitted; you can unsubscribe from promotional emails at any time
  • Comply with legal obligations, enforce our terms, and establish or defend legal claims

Cookies and similar technologies

We and our service providers use cookies and similar technologies to keep the store functioning, remember preferences, understand store performance, prevent fraud, and, where permitted, support analytics and advertising. Browser settings can block some cookies, but this may affect store functionality. Where required, you can manage non-essential cookies through the consent controls displayed on our store.

How we disclose information

We may disclose personal information where reasonably necessary to Shopify, payment processors, delivery and fulfilment providers, cloud and IT providers, analytics and marketing providers, professional advisers, fraud-prevention services, and public authorities where required by law. We may also disclose information in connection with a merger, financing, reorganisation, or sale of all or part of our business.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as a "sale", "sharing", or targeted advertising under some laws. Where applicable, you may use the privacy choices or cookie controls provided on our store, or contact us, to exercise an opt-out right.

Shopify

Our store is hosted by Shopify, which processes information to provide and improve the commerce services used by our store. Information may be processed in countries other than your own. You can learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal where available.

International transfers

We operate from Hong Kong and use service providers in multiple countries. Your information may therefore be transferred to and processed outside your country. Where required, we use recognised safeguards for international transfers, such as contractual protections.

Retention and security

We retain personal information only for as long as reasonably needed for the purposes described above, including providing services, maintaining business and tax records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and organisational safeguards, but no transmission or storage method is completely secure.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; to withdraw consent; and to opt out of certain marketing or targeted advertising. These rights may be subject to legal exceptions.

To submit a request, email service@melonail.com. We may need to verify your identity before responding. You may also have the right to complain to your local data-protection authority.

Children

Our services are not directed to children under 16, and we do not knowingly collect their personal information. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

Third-party links

Our store may link to websites or services we do not control. Their privacy and security practices are governed by their own notices, and we encourage you to review them.

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. The revised version will be posted here with a new last-updated date, and additional notice will be provided where required.

Contact us

OMNI COMMERCE GLOBAL LIMITED, trading as MeloNail
Email: service@melonail.com
Address: Room D07, 8/F, Phase 2, Kai Tak Industrial Building, 99 King Fuk Street, San Po Kong, Hong Kong