Refund policy
Last updated: September 15, 2026
We want you to be happy with your MeloNail order. This policy explains when returns, exchanges, and refunds are available. Nothing in this policy limits any rights you have under applicable consumer law.
30-day return requests
You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unworn, unapplied, undamaged, and returned with all original packaging and accessories. You must also provide your order number or other proof of purchase.
Because press-on nails, adhesives, and related nail products are personal-use items, products that have been tried on, applied, opened in a way that compromises hygiene, or otherwise used cannot be returned for a change of mind.
How to request a return
Email service@melonail.com before sending anything back. Include your order number, the item you wish to return, and the reason for the return. If the request is approved, we will provide the return address and instructions.
Do not send returns to our registered office or any address shown on a shipping label unless our customer service team has expressly instructed you to do so. Unauthorised returns may be refused.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at service@melonail.com with your order number and clear photographs of the item and packaging. We will assess the issue and, where appropriate, offer a replacement, refund, or another remedy required by law.
Non-returnable items
- Items that have been worn, applied, used, altered, or damaged after delivery
- Opened personal-care or hygiene-sensitive products that cannot safely be resold
- Custom-made, personalised, or made-to-order products, unless faulty
- Gift cards
- Final-sale items where this was clearly stated before purchase, except where applicable law provides otherwise
Return shipping
For an approved change-of-mind return, you are responsible for return shipping and any related customs charges. We recommend using a tracked service, as we cannot process a return that does not reach the instructed return location. If we confirm that an item was damaged, defective, or sent incorrectly, we will provide an appropriate remedy and cover reasonable return shipping where a return is required.
Exchanges
To obtain a different product, colour, or size, please request a return for the eligible item and place a new order after the return is approved. This helps avoid stock being held or selling out while the return is in transit.
Order cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellation once processing or fulfilment has begun.
Refunds
We will notify you after the return has been received and inspected. If approved, the refund will be issued to the original payment method, normally within 10 business days of approval. Your bank or payment provider may need additional time to post the credit. Original shipping charges are not refundable for change-of-mind returns, unless required by law.
If more than 15 business days have passed since we confirmed approval of your refund, email service@melonail.com.
Statutory cancellation rights
If mandatory law in your country or region gives you a cooling-off or cancellation right, including qualifying purchases delivered to consumers in the European Economic Area or United Kingdom, those rights apply in addition to this policy. Exceptions permitted by law, including for personalised goods and certain unsealed hygiene-sensitive goods, may apply.
Contact
For return or refund questions, email service@melonail.com.